Politique d’expédition

❄️ Winter Shipping Pause

To protect the health of your Glow Plants, we do not ship during winter months. Live tropical plants are sensitive to cold, and exposure during transit can lead to irreversible damage. Orders placed during this period will be held and fulfilled when weather permits safe shipping, typically in the spring.

We appreciate your patience and understanding in helping us ensure your plant arrives healthy and glowing.

🌿 Live Plants – No Refunds or Returns

Due to the delicate nature of live tropical plants and the custom preparation each order requires, all sales are final. We do not offer refunds, returns, or exchanges under any circumstances, including for change of mind or improper care after delivery.

🚚 Shipping Times

Orders are typically processed and shipped within 3–5 business days, unless otherwise noted. However, shipping times may vary based on stock availability and demand, especially during product launches, restocks, or promotional events. You will receive tracking information once your order has been dispatched.

🌎 Shipping Locations

We currently ship to Canada and the United States. If you're outside these regions and are interested in purchasing, please contact us directly to discuss custom shipping options.

📦 Damaged in Transit?

If your plant arrives significantly damaged due to shipping, please contact us within 48 hours of delivery with clear photos of the plant and packaging. While we cannot guarantee a replacement, we will assess each case to determine if a resolution is possible.